FAQ

General

Who is Dionysus-Drinks?

Dionysus-Drinks is a UK-based online drinks retailer specialising in premium spirits, fine wines, craft beers, ready-to-drink cocktails, and non-alcoholic alternatives plus premium services such as bottle engraving, personal shopping experience, gifting and exclusive brand availability.

We serve customers across the UK and also support trade clients through our partner company Save-More Drinks (www.save-more.co.uk).

No - you’re welcome to check out as a guest.

Creating an account will enhance your experience by allowing you to:

  • Monitor your orders and returns
  • Save delivery and payment preferences
  • View your past orders
  • Update your personal details anytime

It’s quick, secure and helps speed up future purchases.

As soon as your order is successfully processed, we’ll send you an email containing:

  • Your order reference
  • Billing and delivery details
  • A link to track your parcel

If nothing arrives in your inbox, please reach out to us: 📞 01895 833527 | 📧 info@dionysus-drinks.co.uk

Changes cannot be made once the order has been dispatched.

However if you have an account certain changes can be made i.e.

  • Account details: You can update these whenever you like by logging in.

Delivery address: If you need to amend your delivery address after placing an order, contact us as soon as possible on:01895 833527 (International: +44 (0) 1895 833527)

No – you can order as little as 1 item, however to qualify for free delivery you must spend above £89.

Absolutely.
You’re welcome to order by phone during our office hours:

📞 01895 833527 (International: +44 (0) 1895 833527) 🕒 Monday - Friday: 9am–5pm (GMT)

Completely.
We use SSL encryption, the industry standard for secure online transactions. This protects:

  • Sensitive information
  • Payment data
  • Customer identity
  • All communication between your browser and our servers

You can shop knowing your connection is private and protected.

Join our mailing list to receive:

  • New and limited releases
  • Exclusive promotions
  • Seasonal recommendations
  • Special announcements

Stay up to date with everything happening at Dionysus-Drinks.

Gifting

Do you provide gift messages?

A personalised message may be included with any order for a nominal fee of £1, which covers the selection of gift cards and the printing of your message to accompany your parcel. Should you forget to add a gift message, please contact us by phone and we will endeavour to assist you.

Enter your coupon code in the designated coupon box in your shopping cart, click Apply, and continue to checkout.

Due to the protective packaging required for glass bottles, we do not offer gift wrapping.

We have unique corporate gifts that can be sent out to your clients. If you have any questions please get in touch, we would love to hear from you.

We regularly send gifts for customers and can include a gift message with your order. At checkout, simply add the recipient's address and your message. Only the gift message and delivery note are sent with the package.

We love to help and offer recommendations for possible gifts you want to give to your friends and family. Please give us a call and someone will be happy to assist you personally.

Completely.
We use SSL encryption, the industry standard for secure online transactions. This protects:

  • Sensitive information
  • Payment data
  • Customer identity
  • All communication between your browser and our servers

You can shop knowing your connection is private and protected.

Join our mailing list to receive:

  • New and limited releases
  • Exclusive promotions
  • Seasonal recommendations
  • Special announcements

Stay up to date with everything happening at Dionysus-Drinks.