Privacy Policy

Information you provide directly

When you interact with Dionysus-Drinks Limited, whether browsing, creating an account, purchasing products, or contacting us, you may choose to share certain personal details. This information can include:
  • Full name
  • Email address
  • Phone number
  • Mailing or billing address
  • Account login credentials
  • Communication preferences
  • Payment details (card number, expiry date, security code, etc.)

We only collect this data when you choose to provide it, and it’s used solely for the purpose of fulfilling your requests or enhancing your experience with us.

Payment Security:

All payment-related information is processed securely through our trusted payment partners: Apple Pay, PayPal, and Take Payments. We do not store your payment card details directly on our servers. For further details on how your payment data is handled, please refer to their individual privacy policies.

a. Information Collected Automatically

When you visit our website, certain data is automatically gathered from your device. This information helps us improve site functionality, ensure security, and understand how our visitors use our services. The data collected may include:
  • IP address
  • Browser type and version
  • Device type and unique identifiers
  • Operating system
  • Language settings
  • Access time and date
  • IP address
  • Pages viewed and time spent on them
  • Referring URL or site

b. Location-Based Data

If enabled on your device or browser, we may access location-related data to personalize your experience. This can be based on GPS, IP address, or Wi-Fi/mobile network information. You can choose to turn off location tracking at any time via your device settings—though this may affect certain features of the site.

c. Cookies and Tracking Technologies

To improve our services and user experience, we use cookies and similar technologies. These tools help us remember your preferences, provide relevant content, and monitor how our site is performing. You can manage your cookie settings through your browser at any time.

Ways we may use your information

  • To set up and manage your account: We use your information to create and maintain your user account, manage logins and preferences, and access only the data you agree to share when using third-party sign-ins.
  • To process your orders and payments: Your data helps us complete purchases, process payments, arrange deliveries, and handle returns or refunds securely.
  • To communicate with you: We may contact you for order confirmations, service updates, policy changes, or to respond to support requests.
  • To improve your experience: We analyse usage patterns to enhance website performance, offer personalised features, and make our services more relevant.
  • To keep our website secure: Your information helps us detect fraud, prevent security threats, and maintain a safe environment.
  • For customer support: We use your details to assist with questions or issues and provide follow-up support.
  • To display customer reviews or testimonials: With permission, we may share your feedback on our website or social platforms, and you can request edits or removal anytime.
  • To run promotions and competitions: If you enter contests, we use your information to manage entries, notify winners, and deliver prizes.
  • To gather insights and feedback: We may request surveys or feedback to help improve our services.
  • To send marketing communications (with your consent): If opted in, we send updates about products, offers, or events, with the option to unsubscribe anytime.
  • To provide personalised content and advertising: We may use browsing or purchase behaviour to offer tailored promotions or ads from us or trusted partners.

Do we share your information with others?

Dionysus Drinks respects your privacy. We only share your information when it's necessary—either with your permission, to comply with the law, to deliver our services effectively, or as part of our legitimate business operations.

We may process or share your data in the following circumstances:

  • With Your Consent: Your information will only be used for specific purposes if you’ve clearly agreed to it.
  • For Legitimate Business Interests: We may use your data when it supports our core business functions and does not override your privacy rights.
  • To Fulfill a Contract: If we have an agreement with you, we’ll use your information as needed to deliver what we’ve promised.
  • To Meet Legal Requirements: We may disclose your data if required by law or if it’s needed for legal processes such as a court order, government inquiry, or other legal obligations.
  • To Protect Vital Interests: We may share data if necessary to prevent fraud, investigate potential policy violations, address threats to public safety, or manage legal disputes.

Situations Where Sharing May Happen:

  • Business Changes: If Dionysus Drinks is involved in a business deal—such as a merger, acquisition, or asset sale—your information may be transferred as part of that process.
  • Trusted Third-Party Services: We work with selected third parties (such as payment providers, marketing tools, data analysts, and IT support) who may need limited access to your data to perform specific tasks on our behalf. These partners follow strict agreements to handle your data confidentially and securely.
  • Analytics & Website Tools: We may allow certain partners to use cookies or tracking technologies to help us understand how our website is used and to improve our services. This data is used solely for internal analysis and is not shared for external promotional purposes.

How your information is shared, tracked, and retained

We share your personal information only with trusted third parties such as payment processors, identity verification services, order fulfilment providers, financial tools, marketing platforms, government authorities, and sales tools—strictly for business-related purposes. If you’ve given consent and wish to withdraw it, please contact us using the details in the “How Can You Contact Us About This Policy?” section.

We also use cookies and similar tracking technologies (like pixels and web beacons) to improve your browsing experience. For more details or to manage your preferences, please refer to our Cookie Policy.

Your information is retained only as long as necessary to fulfil the purposes outlined in this policy, unless a longer period is legally required. Once it’s no longer needed, we securely delete or anonymize your data—or, if immediate deletion isn’t possible, we store it safely until removal can be done.

Your Privacy Rights

If you're located in certain regions such as the European Economic Area (EEA), United Kingdom (UK), or Switzerland, you are entitled to specific rights that give you more control over your personal data. You can access, update, or delete your information at any time.

Under applicable data protection laws, your rights may include:

  • Accessing and receiving a copy of your personal data
  • Requesting corrections or deletion of your information
  • Limiting or objecting to how we process your data
  • Requesting your data in a portable format (where applicable)

To exercise any of these rights, please reach out to us using the contact details provided below. We will respond in line with relevant data protection legislation.

If we are processing your information based on your consent, you have the right to withdraw that consent at any time. Please note that this does not affect the legality of processing carried out before your withdrawal, nor does it affect processing done on other lawful bases.

Have a concern?

If you're based in the EEA or UK and believe your data is being handled unlawfully, you have the right to complain to your local data protection authority:

EU Supervisory Authorities

For Swiss residents, contact:

Federal Data Protection Authority

Account Updates & Closure

You can update your account details or close your account by:

  • Logging in to your Dionysus account and adjusting your settings
  • Contacting us directly using the information above

If you choose to close your account, we’ll deactivate or delete your information from our active systems. However, we may retain some data for legitimate purposes such as fraud prevention, legal compliance, or enforcing our terms.

Cookies & Tracking Technologies

Most browsers are set to accept cookies by default. You can update your browser settings to decline or remove cookies, though this may impact certain features on our site.

Marketing Preferences

You can unsubscribe from Dionysus marketing emails at any time by clicking the "unsubscribe" link in any of our emails or by contacting us directly. Note: You may still receive essential service emails (such as order updates or security alerts).

  • Adjust your marketing preferences from your account dashboard
  • Contact us to manage your communication settings